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Support

Write to support@mydolia.com. We reply within 2 business days. Include your device model, app version (Settings → About) and, if relevant, the email you signed up with. Never send your password.

Common questions

I forgot my password

Password reset is coming in an update. Meanwhile email us from the address you registered with and we will help. Note: your journal is encrypted with a key derived from your password, so entries that were only in sync (not on a device you still have) cannot be recovered without it.

My entries didn't sync

Sync runs when the app is open and online. Check that Local-only mode is off (Settings → Privacy), then pull to refresh. Entries never leave the device unencrypted.

Reminders don't arrive

Check that notifications are allowed for Dolia in system settings and that battery optimisation is not restricting the app (Android).

Export my data

Settings → Privacy → Export CSV.

Delete my account

Settings → Account → Delete account, or see Delete account.

Subscriptions and refunds

Purchases are handled by Apple and Google. Manage or cancel in your App Store / Google Play account; refunds follow the store's policy.

If you are in crisis

Dolia is not emergency help. Contact your local emergency services or someone you trust.